Refund Policy
Luna Refund & Exchange Policy
The shipping company does not allow picking some items and returning others.
Customers must either accept the entire package or return it in full.
Doorstep Inspection
- Customers may review their order while the courier is at the doorstep.
- In case of returning, only the shipping fee will be charged.
Refunds & Exchanges
- Refunds or exchanges are accepted within 14 days of receiving your order.
Items must be:
- Unworn, Unwashed, In original condition, With tags attached
Exchanges are subject to item availability.
Dresses – Final Sale
- Dresses are FINAL SALE.
- If you do not like the dress, it must be returned immediately with the courier.
- Once accepted from the courier, no returns are allowed.
- Accepted dresses are eligible for size exchange only, subject to availability.
Return Process & Refunds
- Contact us within 14 days of delivery through any of our social media channels.
- A courier will be arranged to collect the item.
- Once the item is inspected and approved, the refund will be processed.
⏳ Refund processing time: 7–10 business days
💳 Refunds are issued via InstaPay or mobile wallet.
Shipping Fees
- Customers are responsible for return shipping fees.
- Shipping fees will only be covered by Luna if:
• The item is defective
• The wrong item or size was received
